Dontage Policies

Dontage Rescheduling Policy:

Dontage requests at least 48 hours notice when canceling or rescheduling your appointment. We will send text or call reminder 48 hour in advance to remind you of your appointments. Additionally, our scheduling system will send you an email reminder 5 days prior to your appointment automatically if we have your email on file. We encourage you to contact us directly by phone or by text when needing to cancel or reschedule your appointment. Facebook or Instagram messaging is not an accepted method of canceling or rescheduling. Please understand these appointments are very difficult to refill last minute or within only 48 hours notice. Last-minute cancellations directly affect our provider’s livelihood so please schedule wisely. A credit card is required to hold your appointment when you book online. Appointments canceled or rescheduled within 48 hours will incur a $100 charge. If we are unable to process the charge to the card on file, you must provide another form of payment to settle this outstanding fee. You will not be able to book another appointment until payment is received.

**If you have a medical emergency and must cancel with less than 48 hours notice, please provide your medical receipt and your appointment can be rescheduled for another time with no additional deposit required.

No-Show or No-call Policy:

Client’s will be required to pay a $200 no show fee. We will flag your account and you will no longer be able to book appointments until the no show fee is paid in full. This no show fee can NOT be applied towards future appointments. If we are unable to process the charge to the card on file, you must provide another form of payment to settle this outstanding fee. You will not be able to book another appointment until that is completed.

Arrival/Lateness Policy:

Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your consultation time and treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the $100 cancellation policy will apply. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your account or card will be charged a $200 fee.

Consultation Policy:

Dontage provides FREE first-time patient consultations. Any additional consultation requested following that with no treatment done in the same day will require a $200 fee for the provider’s time.

Appointments Booked Online: 

If you need to leave a special note regarding your appointment, please call/text or email our office to notify us of this. We will not see the message in the appt until the day of the appt.

Social Media Policy:

At Dontage we do not consult through social media platforms due to the site not being a HIPPA compliant platform to discuss treatment plans. We offer virtual consultations or in person consultations only. We will not consult over Instagram or Facebook messenger applications.

Dontage Gift Cards:

Gift cards are not redeemable for cash. Gift cards will expire in 1 year from purchase date. Any gift cards sold by Oulmas Paris (Sandra) are not interchangeable with Dontage gift cards. Oulmas Paris gift cards can only be redeemed for services with Sandra.

Service Return Policy:

All treatments and packages are non-transferable and non-refundable.

Children Policy:

We love children! All our providers here at Dontage have children! However, so that we may provide a safe and comfortable spa experience, we suggest children under the age of 15 to be accompanied by another adult who is not receiving services. Dontage will not be held liable for any injuries that may occur.

 

Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.